Globe billing problems with my iPhone 3g

This is a long entry and I tried to make it as brief as possible but please take time to read till the end so this may never happen again.
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As a rule, I blog only after I exhausted every means to resolve an issue or resolve it amicably with the person concerned. Wearing the hat of a small business owner with an online business, I’m going to be unhappy if my customer blogged about my services without having gone through the help desk or given me a chance to resolve the issue in a timely manner. It is one reason I am patient with customer service because I know how it feels to be on the other end.

But Globe did it again. The excessive gprs charges that happened last January is back again which I will elaborate more. Yugatech is also a victim of these excessive charges and probably a lot more victims based on the 110 comments in his entry (read 110 comments here).

Let me give you a background of my Globe billing problems but before that here is a background about me:

1. I don’t rely on globe 3g as my internet connection. I am subscribed to 3 major ISPS: Globe Broadband (2mbps), PLDT Mydsl (1 mbps), Smart Bro and another mobile internet connection from Smart 3g. That makes me connected to 4 sources and a Globe Tattoo dongle. (Read my review of the internet providers)

2. Globe subscriber since April 1999 using the same phone number.

3. I own a macbook, HP mini and desktop other than an iPhone and another 3g enabled phone for my smart phone number

4. As a blogger and new media publisher, I don’t have time to play with my iPhone except check emails and the occasional orders of my online business when I am out of the house.

5. Usually I am at my home 3 times a week. Usage of iphone is when I don’t bring my laptop.

6. I know how to use my iPhone so it does not trigger my email program and to edit my APN when I don’t need a 3g connection.

7. This is not an attack to my friends who work at Globe. You are wonderful and doing a great job. You have tried to help me resolve my charges but the system flaw is beyond your control. I can’t keep asking you to help me out. What about the others who are having billing problems and think that 50% being waived is a good compromise. NOT.

8. I appreciate the 2 awards given to me by Globe in 2007 and 2009 but it does not mean I can’t complain. I am a customer and I have rights.

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iPhone 3G S Available for Pre-Order

No need to camp out in front of the AT&T store on June 19 for the release of the new Apple iPhone 3G S. You can now pre-order the faster, stronger iPhone at the Apple Store and get one before everyone else you know does!

Just a quick recap – the iPhone 3G S is twice as fast than the iPhone 3G, has voice control, a built-in digital compass, a 3MP camera, and comes pre-installed with the iPhone OS 3.0. It comes in black and white and is selling for $199 for the 16GB version and $299 for the 32GB version.

Source

Apple iPhone 3GS is the Most Powerful iPhone Yet

So says Phil Schiller at his keynote live at WWDC, because what the world needs right now is a stronger, more powerful iPhone. The new iPhone 3GS will be available a week and a half from today, in either black or white, with the 16GB model selling for $199 (on AT&T with subscription) and the 32GB model selling for $299 (on AT&T with subscription).

So what will you be getting for your money? According to Phil Schiller, the iPhone 3GS is a greener device with 23% smaller packaging. You can expect up to 5 hours 3G talk time, 9 hours of WiFi internet, hardware encryption, a built-in digital compass, voice-control, a 3-megapixel camera, and video editing are just some of the new features. The new iPhone 3GS is also twice as fast; opening a new message, for instance, will take far less time now.

Phil Schiller also says that the iPhone 3GS will be hitting over 80 countries around the world by August. I’m guessing it’ll cost way more than it should by the time it gets here, due to import taxes and whatnot.

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