Manila Times Column

Pandemic online shopping shows no signs of slowing

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Nine out of 10 consumers in the Asia-Pacific (APAC) have shopped online or in-app more than twice last year. A new study from checkout.com, a cloud-based global payments solutions provider, surveyed more than 12,000 consumers across APAC about views on digital payments and e-commerce. Majority spend more online since the pandemic and an increase of […]

Manila Times Column

The future of customer experience

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Great customer experience is the outcome of great engagement moments. As the top global users of social media, Filipinos turn to multiple online channels such as Facebook Messenger, Viber and WhatsApp to interact with businesses. With messages coming in at different times on different platforms, the opportunity to provide fast and efficient customer service could […]

Manila Times Column

How Google My Business helped these entrepreneurs

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With movement restricted under community quarantines, being innovative online helps micro, small and medium entrepreneurs (MSMEs) deal with the challenges the pandemic brought to their businesses. Turning limitations into opportunities, Regina Escolin of Quezon City, Arnie Cotecson of Siargao and Dalareich Polot of Bohol persevered and changed their MSMEs’ direction. First, they looked into responding […]

Manila Times Column

The Digital Intelligence Index

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Last February, I figured out that if the coronavirus disease 2019 (Covid-19) outbreak lasts longer, it is best to prepare a longer-term shift to remote work. Before the pandemic hit the Philippines, I could already see how it changed the way of life in China and how major hubs, technology companies could seize this opportunity […]