The kitchen and our guest room are two areas where my Globe broadband connection is spotty. The good news is Globe has a new service, the Globe Tech Squad, a special tech customer service team that will provide end-to-end support for Wi-Fi connectivity and home-related needs.
With a one-time fee of P1,200, Globe At Home customers can avail of the Globe Tech Squad service. The Globe Tech Squad will diagnose the different spaces of my home to identify potential signal interferences, improve the Wi-Fi signal by recommending the best router placement to increase signal strength & coverage, and resolve connectivity issues with the necessary Wi-Fi mesh extenders and configuration. They can also connect all existing devices in the home to the Wi-Fi such as TVs, laptops, security cameras, printers, speakers etc.
“Globe at Home has always committed to providing first-world internet to all our customers. Now, we want to improve the experience by making the Globe Tech Squad service available so everyone can maximize their Wi-Fi connection and enjoy watching the latest videos, play their favorite games, and listen to the best music available at home,” shares SVP for Globe At Home, Martha Sazon.
The Globe Tech Squad also offers Airties Wi-Fi Mesh , which extends Wi-Fi coverage to eliminate dead spots around the house and ensure that customers can enjoy Wi-Fi in every corner of their homes. The Globe Tech Squad will be able to assess and install the right number of Airties needed to ensure the major parts of the home are covered.
Globe customers can avail of Airties Wi-Fi Mesh via two payment options: upfront payment of P3,600 or charged to bill at P150/month for 24 months added on to your Globe At Home plan.
For more information on the Globe Tech Squad call the Globe hotline at 730-1000.